At Riti Riwaz Jaipur, customer satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.
✅ Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Certain items such as customized, altered, or sale products are not eligible for return.
✅ Refunds
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed within 7–10 business days to your original method of payment.
- Shipping charges are non-refundable.
✅ Exchanges
- We allow size or product exchanges (subject to availability).
- If the requested item is not available, a refund or store credit will be provided.
✅ Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 48 hours of delivery with pictures as proof.
- We will arrange a replacement or full refund at no extra cost.
✅ How to Initiate a Return/Refund
- Email us at support@ritiriwazjaipur.com with your order details and reason for return.
- Our team will share the return shipping instructions.
- Pack the product securely and send it back using the given details.
📌 Note: We reserve the right to refuse returns that do not comply with our policy.